Why haven’t I received any emails from you?
Please check your Spam folder or inbox. It happens that sometimes our email mismarked as spam and blocked by users’ email filter system. We suggest you to add our email address to your contact list or address book to avoid missing Email messages from us.
Must I register to order from you?
It's recommended but you don't have to. texsims.com supports guest checkout. Registering with texsims.com, however, allows us to provide you with better support and the whole registering process should take no more than 2 minutes.Register Here
What payment methods do you accept?
Cash on delivery, online banking and Visa/Mastercard
How do I track my orders?
Two ways once your goods are sent:
1) Check our automatic email notification; or
2) Sign in to your account and view the tracking code.
How soon will you ship my order after I've made my payment?
Normally in 1-48 hours.
It’s been so many days! Where's my order?
Sorry for the trouble. Delivery can be affected by weather, customs, policy change and others. If you believe you’ve been waiting for too long, please contact us or your sales representative.
Why haven't I received the order confirmation email/shipping notification message from texsims.com?
If you placed an order as a guest instead of registering with us in the first place, you will not receive it as guest checkout does not require that you provide a contact email address.
If you placed an order with a registered account and still didn’t receive our emails, please check your email trash box and spam folder. If still nothing, please contact our sales related to your order.
Why is my order partially shipped?
When some of the items in your order are currently out of stock, we firstly ship the items already in stock to avoid your waiting there. Of course we usually notify you when this happens.
What can I do with defective items?
We need pictures or video to confirm if they are truly defective. After confirmation, you can get a full refund, or ask for sending them again or combining them to the next new order. As compensation, we may give a discount for your next order.
Can I customize items, such as to print our own logo, or to alter the design?
Yes, for most products on texsims.com. Please contact us or your sales representative to check with the details.
I’m interested in certain products but they are not listed on texsims.com. Since you are a professional supplier, can you source them for me?
We would love to. Show us the product images as well as the description. It may take some time.
Can I get a sample for FREE? I will buy more if it's of good quality.
Sorry but we don’t give free samples. You have to pay for them. It's easy on texsims.com as we don't require any minimum order.
I have put an order with texsims.com. Any discount for me?
Buy more and save more, as is the basic rule on texsims.com. About discount, please refer to Discounts & Coupons.
Can your price be lower?
On texsims.com, the price is generally lowered with the increase of quantity. So yes, the price can be lower but we need to know your order quantity or purchase plan first.
Need more help? Here is how to get in touch. (contact us)